In our commitment to customer satisfaction, we offer a safe and transparent shopping experience in accordance with the regulations applicable in the Kingdom of Saudi Arabia. We kindly ask you to read the exchange and return policy carefully before completing your purchase.

First: Return Request Period

• The customer has the right to request a product return within 7 days from the date of receiving the order.

• The product must be in its original condition, unused, unwashed, and undamaged.

• The product must be returned with all its accessories, original packaging, and identification tags.

Second: Non-Returnable or Non-Exchangeable Products

Due to health regulations and for the protection of our customers, the following cannot be returned or exchanged:

• Women's underwear.

• Children's underwear.

• Products that have been used or washed.

• Products from which the identification tags have been removed.

• Discounted products or those within special offers (if any).

Third: Cases Where the Store Covers Shipping Fees

The store shall bear the shipping costs in the following cases:

• A proven manufacturing defect.

• Delivery of a product different from the order.

• The product arrives damaged due to shipping.

Note: We must be notified within 48 hours of receiving the order, with clear photos of the product attached.

Fourth: Returns Without a Defect (Customer Choice)

• The customer shall bear the shipping fees.

• The product will be inspected upon receipt.

• If the conditions are met, the amount will be refunded within 3–7 business days via the same payment method used for the purchase.

• The refund does not include the original shipping fees (if any).

Fifth: Return Request Mechanism

To submit an exchange or return request, please contact us via:

• WhatsApp: [Insert Number]

• Email: [Insert Email]

• Requirements: Provide us with the order number, the reason for the request, and any illustrative photos if available.

General Provisions

• The store reserves the right to reject any return request that does not meet the above conditions.

• Responsibility for size selection lies with the customer; therefore, we recommend reviewing the size chart before completing the order.

• This policy is subject to updates without prior notice in accordance with the regulations applicable in the Kingdom of Saudi Arabia.